Concierge Counsel & Curious Minds

Your inquiries, thoughtfully answered. Discover the nuances of our curation, procurement, and white-glove service.

Displaying 8 curated inquiries

Authenticity is our cornerstone. Each item in our collection is accompanied by a Certificate of Provenance and undergoes rigorous vetting:

Direct Relationships: We work directly with estates, vineyards, and artisanal producers
Expert Panel: Every product is approved by our master sommeliers and culinary experts
Blockchain Tracking: For high-value items, we utilize blockchain for immutable traceability
Tasting & Verification: Our team personally verifies each batch before curation

Your assurance is our uncompromising standard.

Our white-glove service ensures every item arrives in pristine condition, as intended by the producer:

Temperature-Controlled Logistics: From dispatch to your doorstep, maintained at optimal conditions
Discreet Packaging: Unmarked, sustainable packaging that preserves quality and privacy
Timed Delivery: Coordinate exact delivery windows to suit your schedule
Global Reach: International shipping with customs clearance handled by our experts
Hand-Delivery Protocol: Final delivery executed by trained personnel

This service is standard for all orders above €500.

Absolutely. Your Personal Concierge provides bespoke guidance:

Virtual Consultations: One-on-one sessions with our master sommeliers
Menu Pairing: Complete wine and spirit recommendations for your event menu
Tasting Notes: Detailed profiles and serving suggestions for each selection
Cellar Management: Advice on aging, storage, and collection development
Chef Collaboration: Connect with partnered chefs for ingredient-specific recipes

This complimentary service is available for all clients. Schedule through your concierge.

Corporate gifting is an art we perfect. We craft bespoke expressions of your brand's ethos:

Fully Customized Hampers: Curated around themes, occasions, or recipient profiles
Brand Integration: Tasteful incorporation of your branding and messaging
Global Distribution: Seamless delivery to multiple international locations
Volume Programs: Tiered offerings for employee recognition to C-suite gifting
Sustainable Options: Eco-conscious packaging and locally-sourced selections

We request a minimum lead time of 10 business days for custom corporate orders.

Transparency is integral to our service. Track your curation through:

Personalized Dashboard: Real-time tracking via your client portal
Proactive Communication: Your concierge provides updates at key milestones:
- Order confirmation & sourcing initiation
- Quality verification completion
- Dispatch and customs clearance
- Final delivery window confirmation
Direct Access: Email or message your dedicated concierge at any stage
Delivery Confirmation: Photographic proof of delivery upon request

Sourcing the unobtainable is our specialty. Our Allocation Access Program includes:

Global Network: Direct relationships with exclusive producers and négociants
En Primeur & Auction Access: Priority participation in futures and fine wine auctions
Investment Guidance: Counsel on building a cellar with appreciation potential
Authentication Service: Verification of provenance for secondary market acquisitions
Storage Solutions: Optional bonded storage in temperature-controlled facilities

Submit a sourcing request to your concierge. While not all requests can be fulfilled, our success rate is exceptional.

We offer secure, discreet payment options tailored to our clientele:

Wire Transfer: Preferred for significant transactions, with detailed invoices
Major Credit Cards: Visa, Mastercard, American Express (processed with PCI-DSS compliance)
Corporate Accounts: Net-30 terms available for qualified businesses
Cryptocurrency: Select digital currencies accepted for certain transactions
Discretion Assured: All billing descriptors are neutral ("EA Concierge Services")

For high-value transactions, we recommend wire transfer. All details are handled with the utmost confidentiality.

Your complete satisfaction guides our policy, which balances exceptional service with the realities of perishable luxury:

100% Satisfaction Guarantee: If any item does not meet your expectations, we will make it right—through replacement, credit, or consultation.
Condition-Dependent: Due to the nature of our products, returns are evaluated on a case-by-case basis, prioritizing resolution over formal return.
Immediate Notification: Contact your concierge within 24 hours of delivery for any concerns.
Non-Returnable Items: Custom orders, personalized gifts, and fine wines (unless provenance is disputed) typically cannot be returned.
Our Commitment: We stand behind every item's quality and provenance. Your trust is our most valued asset.

Your dedicated concierge is available to provide personalized guidance.

How do you ensure the provenance and authenticity of your products?